| FREQUENTLY ASKED QUESTIONS ON
RECOVERY CD |
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General Questions |
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| 2.0
Advanced Questions |
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1.0 General
Questions
This section contains basic and general questions on recovery solution.
- What is Recovery CD?
The Recovery CD contains a copy of operating system preloaded with
your computer. It is used to restore your operating system files.
- What options are available?
When you start recovery process, there are two options to choose.
- Recover without Format
- Format and Recover Hard Drive
Option a is selected by default and it will not erase the content
of the hard disk.
Option b is destructive and will erase all the content on the hard
drive.
- Under what circumstances recovery process
need to be carried out?
You only need to perform recovery when you encounter critical operating
system failures. The following are check list to help you troubleshot
the problem before attempt to perform recovery:
- Software or application errors- Check your software/application
user’s manual or documentation to find out the error messages.
Remove the particular application and do a clean installation
may help. If it is a third party software, consult your vendor
or look for latest information or patches from the vendor’s
website.
- Driver not installed properly or accidentally deleted–Try
to re-install the driver. Check the information in the driver
CD or check the website for latest driver updates.
- Minor operating system error and you are able to use the system
- Contact Fujitsu service center for technical advice.
- Your system is infected by virus-Use the anti-virus program
to clean the virus. Note that performing a recovery process
on a virus-infected hard drive is not the correct measures to
remove viruses.
- Pre-cautious before performing recovery
Always choose Recover without format option when you perform recovery.
This will ensure the data in the hard disk is retained. Back up
your important data into external media will also help you if you
select the wrong options.
- What to do when you encounter CD media error?
If the system have difficulties to access the data on the Recovery
CD or recovery process halt before it restore all the system files,
it indicates the possibilities of CD media error. When this happen,
contact Fujitsu service center for further actions.
- What information should I provide for questions
relate to Recovery CD
?
Please quote part number on the CD or the Media ID in the MediaID
directory from the CD.
2.0 Advanced Questions This section contains specific questions
of Recovery solution.
- What do you mean by bootable CD?
A bootable CD enables you to boot from CD-ROM instead of hard disk
or floppy disk. Except PCMCIA CD-ROM, all Fujitsu supplied CD-ROM
are bootable.
- What shall I do to use the Recovery CD
to boot up the system?
When you start your system, press F12 to select the boot device
or press F2 to access BIOS setup screen to change the boot sequence.
Note:
When you access BIOS setup, do not alter
the settings other than boot sequence.
- Boot floppy for B or P Series
For B or P Series, you need a boot floppy to access the Recovery
CD in the PCMCIA CD-ROM. The boot floppy has device drivers configured
for Fujitsu PCMCIA CD-ROM.
The boot floppy can be obtained from Composite CD/Driver CD /Life_Options/Ext_CD-ROM/
directory. For recent purchase, a recovery boot floppy is supplied
with the system. If your system come with recovery boot floppy,
please use it when you perform recovery as it contains the latest
updates.
- Can the Recovery CD support multiple FAT32
partitions?
Yes. If you have specific reasons to do so, you can create multiple
partitions on your hard disk and perform recovery. The first active
partition is the default partition for files restoration.
Note:
*Recreate a partition will always destroy the
content of the hard disk. Do perform backup measure if you want
to retain your data files.
* Windows NT does not support FAT32.
- What should I do with my application if
I choose Recover without format options?
You should uninstall your application before perform this step.
This is to make sure the Windows registry is clean or fresh. After
the recovery process complete, re-install your application.
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